How to Raise a Concern
At Harvey Bowes, we are committed to providing a high-quality service to all our clients. However, we recognise that sometimes things can go wrong, and when they do, we want to hear about it so we can put things right and improve our service.
A complaint is any expression of dissatisfaction, whether oral or written, about our services or the conduct of our staff. This includes anything where we have caused or may cause:
You can make a complaint by:
Complaints Manager
Harvey Bowes Financial Services Limited
7 Bridge Street
Newport
howard.bowes@harveybowes.com
029 2175 4150
Please provide as much detail as possible about your complaint, including:
We will acknowledge your complaint promptly, within 5 business days of receiving it. We will confirm the name of the person handling your complaint and how to contact them.
We will investigate your complaint thoroughly and fairly. This may involve reviewing relevant records and speaking to staff members involved.
We aim to resolve complaints as quickly as possible. We will send you our final response within 8 weeks of receiving your complaint. This response will:
If you are not satisfied with our final response, or if 8 weeks have passed and you have not received a final response, you may refer your complaint to the Financial Ombudsman Service (FOS).
The FOS is a free, independent service for resolving disputes between consumers and financial services businesses.
Exchange Tower
London E14 9SR
Phone: 0800 023 4567 (free from mobiles and landlines)
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
You must refer your complaint to the FOS within 6 months of receiving our final response.
Harvey Bowes Financial Services Limited is authorised and regulated by the Financial Conduct Authority under number 782846. You can verify our registration on the FCA Register at register.fca.org.uk.
