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Privacy Policy

How We Protect Your Information

Last updated: January 2026

1. Introduction

Harvey Bowes Financial Services Limited ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

  • Identity Data: Name, date of birth, marital status
  • Contact Data: Address, email address, telephone numbers
  • Financial Data: Income, employment details, bank statements, credit history
  • Property Data: Details of properties you own or wish to purchase
  • Technical Data: IP address, browser type, device information when using our website

3. How We Use Your Information

We use your personal information to:

  • Process your mortgage or finance application
  • Communicate with you about your enquiry or application
  • Verify your identity and conduct credit checks (with your consent)
  • Comply with our regulatory obligations
  • Improve our services and website
  • Send you marketing communications (where you have opted in)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: To provide our mortgage broking services to you
  • Legal obligation: To comply with FCA regulations and anti-money laundering requirements
  • Legitimate interests: To improve our services and protect our business
  • Consent: For marketing communications and non-essential cookies

5. Sharing Your Information

We may share your information with:

  • Lenders and other financial institutions (to process your application)
  • Credit reference agencies
  • Solicitors and conveyancers
  • Regulatory bodies (FCA, ICO) where required
  • Our professional advisers and insurers

We will never sell your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. For mortgage transactions, we typically retain records for at least 6 years after the relationship ends, as required by FCA regulations.

7. Your Rights

Under data protection law, you have rights including:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data
  • Objection: Object to certain processing activities

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to improve your experience. For more information, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

Harvey Bowes Financial Services Limited
7 Bridge Street
Newport
Email: admin@harveybowes.com
Phone: 029 2175 4150

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly: ico.org.uk